①Setup a 15 members’ tele-sales team and achieve the sales target with the team；②Take part in the recruiting all over the country；③Be charge of monthly Lacoste POLO Shirts center sales motivation irregularly；④Deal with daily customer inquiry and complaint；⑤Help Tele-sales manager perfect the SOP of SHTM center。
①Build SOP for EA China CRM group with CS manager and perfect this Lacoste Polo Shirts regularly；②Be charge of setting up CS internal knowledge base management system；③Be charge of EA China online game FAQ system management；④Responsible of designing requirement for CS Tool, testing new CS Tools and daily maintenance；⑤Responsible of arranging the training curriculum for CSR in hotline and help them develop their job skills；⑥Daily operation support which helps vendor accomplish our SLA。AchievementBuild a knowledge base management system which divided into 3 parts with Ralph Lauren Polo shirts, Training and FAQ. The system provides a simply and effectively path to get internal knowledge information for the colleagues in company. This system not only runs in EA China CS Dept, but be optional KB management solution to the WW EA CRM Group.
